Our Commitment to Your Privacy

Effective Date: January 1, 2024

At Horizon Travel Co., located in the city centre of Ontario, Canada, your privacy is paramount. This Privacy Policy describes how Horizon Travel Co. (referred to as "we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of our website, services, and communications. We are committed to protecting your personal data and ensuring transparency in our practices.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions or concerns about this policy, please do not hesitate to contact us.

We collect various types of information to provide and improve our services to you:

1. Personal Information You Provide to Us:

• Contact Information: Names, email addresses, postal addresses, phone numbers.
• Travel Details: Passport information, visa details, dietary preferences, health requirements, emergency contact information, and travel preferences (e.g., seat type, hotel preferences).
• Financial Information: Payment card details, and billing address (processed securely by third-party payment processors).
• Account Information: Passwords and security questions for registered users.
• Communications: Records of your interactions with us, including inquiries, feedback, and customer service requests.

2. Information Collected Automatically:

• Usage Data: Information on how our website is accessed and used, such as IP addresses, browser types, operating systems, referring URLs, pages viewed, time spent on pages, and clickstream data.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Data: General location data derived from your IP address.

3. Information from Third Parties:

• We may receive information about you from partners (e.g., airlines, hotels, tour operators) with whom you have booked services through us, or from marketing and analytics providers.

We use your personal data for several purposes, including:

• To Provide and Manage Services: Processing bookings, managing itineraries, facilitating payments, and delivering travel documents.
• Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
• Personalization: Customizing your travel experiences and recommending relevant destinations or services.
• Marketing and Promotions: Sending you newsletters, special offers, and promotional materials (you can opt-out at any time).
• Service Improvement: Analyzing usage patterns to enhance our website, services, and user experience.
• Security and Fraud Prevention: Protecting against fraudulent activities and ensuring the security of our systems.
• Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.

We may share your information with:

• Travel Providers: Airlines, hotels, car rental companies, and tour operators to fulfill your travel bookings.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analytics, marketing, and IT services.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We do not sell your personal data to third parties.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include physical, electronic, and managerial procedures designed to safeguard and secure the information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You have certain rights regarding your personal data, subject to local laws:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data we hold about you.
• Deletion: You can request that we delete your personal data under certain circumstances.
• Objection: You can object to the processing of your personal data for direct marketing purposes.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us.

We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy (link for future integration).

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Horizon Travel Co., City Centre, Ontario, Canada